Support

The fastest way to reach us

If you’re signed in to StoryPass, use the feedback button inside the app. It comes through with details about what you were doing at the time, which usually means we can help without a back-and-forth.

Email us

If you can’t sign in — or you have a question before you get started — email us at feedback@storypasslearning.com.

Every message is read by a person, and we’ll get back to you as soon as we can.

What helps us help you

• The email address on your StoryPass account
• Your student’s first name, if the question is about a specific student
• What you were trying to do, and what happened instead
• Whether you were on an iPad or in a web browser

Please don’t send passwords or PINs. We will never ask for them.

Common questions

I forgot my password.

Use the “Forgot password” link on the sign-in screen. The reset email arrives within a few minutes — check your spam folder if it doesn’t.

My student forgot their PIN.

The educator or parent who manages the profile can set a new one from the student’s profile screen. PINs are stored as a one-way hash, so no one — including us — can look up the old one.

I need to change or cancel my subscription.

Sign in at app.storypasslearning.com and open the billing management portal from your account. You can update your payment method or cancel at any time — cancelling stops billing from the next cycle.

How do I delete my student’s data?

You can delete a student profile from your account directly, or email us and we’ll handle it within 30 days. See our Privacy Policy for the full detail on your rights.